Shipping and Return Policy

Product Statement

Our products are all handmade and will be created to closely represent the items displayed on the website. Due to variations in the materials used in production, each will have its own unique qualities.

Return Policy

We can only accept returns for items broken in shipment. If you believe the Shadow Box was damaged in shipping, immediately notify the carrier and document the damage with photographs. This will be required for settlement of any insurance with the carrier.

How to Return Merchandise

Call +1 (214) 682-5955. Customer Service is available Monday – Friday 9:00-5:00 CST (closed on US Holidays).

Exchanging Items

We cannot offer exchanges.

Shipping Information

Standard Delivery is offered for locations directly serviced by the USPS.

Orders are typically shipped via UPS Ground, USPS Priority Mail, 1st Class Mail or Parcel Post.  Shipping charges are determined by the item you ordered.
– Each Shadow Box is $10
– Add $5 per additional Shadow Box in the same order

Please allow 7-10 business days for shipping on regular orders.  Custom orders will take approximately 10 business days to complete, prior to shipping.

Items may be shipped in repurposed boxes, this helps the environment, saves costs and helps us keep the shipping and receiving room clean!

International Delivery

We are not currently able to accept international orders online. To place an order with an international billing or shipping address, please order by calling +1 (214) 682-5955. Customer service is available Monday – Friday 9:00-5:00 CST (closed on US Holidays).

Expedited Shipping

If you require expedited shipping for merchandise, please contact Customer Service at +1 (214) 682-5955. Customer Service is available Monday – Friday 9:00-5:00 CST. We will do our best to accommodate your request.